Renovation experience with Kelvin Ng Mee Chee

Following is a brief summary of our Renovation experience with Kelvin Ng Mee Chee (Is he still with GPlan? Artistic Design? We have no idea at all.).

Point 1 ~ 11 of the entry below are constructed base on facts like receipts, written contract and SMS exchange between Kelvin Ng and us.

Here we go:

1. 17Jan’09 - We signed a renovation contract with Kelvin Ng

2. 26Feb’09 - We paid our 3rd payment (40% of total contract value), after confirmation of wardrobe design and upon starting of carpentry work.

3. 20Mar’09 - All wardrobes and carpentry works were scheduled to be delivered to our flat for start of assembly. However Kelvin Ng informed us via SMS on 20Mar'09 morning that there was issue with laminates of the wardrobes. The wardrobes were not delivered to our flat.

4. 20Mar’09 - we requested Kelvin Ng to send us photos of the fabricated wardrobes showing all the defects, to justify his reason of delaying the schedule. However, Kelvin Ng was unable to provide the photos up to now.

5. 25Mar’09 – We missed our scheduled moving in date.

6. 20Mar’09 to 06 Apr’09 - We were unable to met Kelvin Ng face to face to discuss on how to settle the issue since. For one particular meeting with his new carpenter to finalize the details, Kelvin Ng didn't attend, cited medical condition.

7. 20Mar’09 to 06 Apr’09 - We pushed hard for the delivery of the wardrobes. Kelvin Ng didn’t deliver the wardrobes, citing “mis-communication” between himself and the sub-contractor as reason of further delays. Kelvin Ng missed the schedule again.

8. 06Apr’09 - Assembly of all wardrobes was not started.

9. 07Apr’09 - When we requested Kelvin Ng to put all the delivery schedule in black & white, after all the delays, Kelvin Ng opted to terminate the renovation contract.

10. 07Apr’09 - In his SMS, Kelvin Ng mentioned that he would refund us the money on 08Apr'09.

11. 21Apr’09 - Up to now we are still yet to receive Kelvin Ngs’ confirmation on refund amount, not to mention the refund. Like usual, Kelvin Ng cited reasons like insufficient time reading the offer, sub-contractor issue, no thumb drive…

12. Kelvin Ng delayed renovation schedule of our flat, terminated the renovation contract when asked to put all schedule on writing, and yet up to now he is still delaying our refund. We wouldn’t want to comment on his business ethics, it’s better for all of you to judge yourselves base on our experience above.

13. As of now, we are having cash flow problem to continue on all the unfinished renovation works. We are unable to move in to our flat due to the unfinished works.

14. We have submitted the issue to authorities as we are so tired of chasing (more like begging) Kelvin Ng for the refund. We will do everything to get our money back and to defend our rights as consumer.

15. The past 1 month has been very tough for us. Imagine that we were constantly put under pressure, without knowing what will happen to our flat next. We were unable to plan for anything; we did not know when we could move in. All the sleepless nights after being informed of another delay by Kelvin Ng; it’s more like a nightmare for us so far.

16. To all the house owners who are currently using, or thinking of engaging Kelvin as their ID, please exert more caution when you are dealing with him.

17. To house owners who engaged Kelvin Ng as their ID previously, whereby we visited their apartment together with Kelvin Ng, we would like to thank all of you again for your goodwill in allowing strangers like us visiting your home and intruding your private time.

18. We will keep everybody updated with the progress of claiming our refund.